Covid-19 Update

Posted by Pound A Metre on

Processing Orders

We would like to reassure our customers that we are still processing all orders as quickly as possible, whilst adhering to social distancing guidance from the government. We are working hard to dispatch all orders in a timely manner. As of 22/06/20, it is currently taking 2 working days to dispatch most orders.

 

Shipping Updates

We are still shipping worldwide but please bear in mind that Royal Mail is experiencing slight delays with some parcels. We are certain that most orders will remain unaffected but we ask for your patience in these uncertain times.   

Orders over £80 are sent using TNT Couriers. This is a 2 day delivery service & is currently experiencing no delays. 

 

Customer Support

Our customer support team are working hard to respond to queries and we promise to get back to all of you. If you are getting in touch regarding an order you have placed, please bear in mind the possible delays, highlighted above. You can get in touch by sending us an email to contact@poundametre.com or filling in this contact form.

 

Thank You

We know that for many of us, sewing is a very important way to get through these difficult times. We will continue to add new products to our site, share special offers and send out orders in a timely manner. Thank you for your support, loyalty and understanding.


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