Order Processing Update
21 Nov 2020
UPDATED (26.04.21)
NOTE- All orders have upgraded to 1st Class Shipping at no additional cost. We hope that this will help to reduce the overall time you are waiting for an order.
Current Delays
We are currently experiencing delays of 7 working days for order dispatch.
If your fabric is urgently required for a project please consider this prior to ordering.
We can understand that longer dispatch and delivery times can be frustrating but we promise to get all orders out as soon as possible.
Actions
We are taking the following actions to reduce the lead time on orders-
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Increasing number of dispatch shifts.
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Dispatch centres are now being scaled to operate 7 days a week.
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Upgrade all orders to 1st class shipping to help reduce transit time: therefore reduce overall lead time.
Customer Support
Our customer support team are extremely busy replying to your emails and messages. Please be aware that these queries may take up to 3 days to reply to. Please ensure that your order has passed the estimated dispatch time above, before getting in touch for an update. If you have any general queries or require further assistance with your order, you can check our FAQ's page here.
Team Pound A Metre is thankful for all your support and understanding, take care!
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