Returns
We're sure you'll love your fabric but if you change your mind, not to worry!
You can send it back for a full refund within 14 days of receiving your order. If you choose to return your item within the mentioned time frame, we are happy to offer a full refund or exchange. The item should be unused and packaged appropriately for return.
If you would like to return your item, please send an email to
contact@poundametre.com or
click here. Please include the order number in your message and we will get in touch.
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a 3-7 working days.
Late or missing refunds (if applicable)
Refunded amounts can be delayed depending on your bank/ card provider.
If you haven’t received a refund yet, first check your bank account again followed by your card provider.
If you’ve done all of this and you still have not received your refund yet, please get in touch at
contact@poundametre.com.
ShippingThe return address details will be provided after we receive contact from you. Once we have provided return details, you can send us your items for a refund/ exchange. We recommend using tracked services if you are sending a higher value return.
