Mobile App Support

Yes! Use the same email and password you use on our website.

Tap "Forgot Password?" on the login screen or visit our website to reset it.

Tap "Sign Up" on the login screen or create an account during checkout.

Yes, you can browse products without signing in. You'll need an account to checkout.

Use the search icon in the header. Search by name, colour, material, or project type.

On product listing pages, tap the filter icon to filter by price, material, colour, and more.

Tap the heart icon on any product. View your wishlist from the bottom navigation.

Tap any product to view full details, images, pricing, and stock availability.

Your wishlist is available offline. Shopping and checkout require internet connection.

Go to iOS Settings > Notifications > Pound A Metre and toggle on notifications.

Try these steps:

1. Close and reopen the app
2. Check your internet connection
3. Update to the latest app version (App Store > Updates)
4. Restart your device
5. Delete and reinstall the app (your account data will be safe)

Make sure you're signed in with the same account you used to place orders.

Check your internet connection. If on mobile data, ensure you have sufficient data allowance.

Check:

1. Notifications are enabled: iOS Settings > Notifications > Pound A Metre
2. You've opted in to notifications in the app
3. Your device has an internet connection

Try:

1. Close other apps running in the background
2. Ensure you have a stable internet connection
3. Update to the latest app version
4. Restart your device

Wishlist data is stored locally. If you reinstalled the app or cleared app data, your wishlist will be reset. Sign in to sync future wishlists.

Ensure:

1. All required fields are filled correctly
2. Your payment method is valid
3. You have sufficient funds/credit
4. Your internet connection is stable

For payment issues, contact your bank or try a different payment method.