FAQ's & Help Centre

Explore the answers to our FAQ's below as well as a guide to contacting us.

Pound A Metre · Help Centre

Frequently Asked Questions

Find answers about fabrics, sewing, quilting, delivery, orders, returns and product care.

Ordering

Ordering fabric from Pound A Metre is simple. Browse our fabric collections, choose your favourite design, enter the quantity you need, and add it to your basket. Most fabrics are sold by the metre, so selecting a quantity of 2 means you will receive approximately 2 metres. Once you're ready, proceed through our secure checkout, where you can pay using one of our supported payment methods. You'll receive an order confirmation by email as soon as your purchase has been completed.

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Many of our fabrics can be purchased in half metre increments, depending on the product. Please check the individual product page to see the available purchasing options. If half metre options are available, simply select the quantity you require before adding the fabric to your basket.

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Yes. Whenever possible, multiple metres of the same fabric ordered in a single transaction are supplied as one continuous length. For example, if you order 5 metres, we'll aim to provide a single 5 metre piece. In rare situations where this isn't possible due to stock limitations, our customer service team will contact you before dispatching your order.

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There is no large minimum order requirement. Most fabrics can be purchased from as little as one unit shown on the product page, making it easy to buy exactly what you need whether you're creating a small craft project or making multiple garments.

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If your order has not yet been processed or dispatched, we'll do our best to help you make changes or cancel it. Please contact our customer service team as soon as possible after placing your order. Once an order has been cut and prepared for dispatch, changes may no longer be possible.

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Delivery

Most UK orders are dispatched quickly and typically arrive within the estimated delivery timeframe shown during checkout. Delivery times may vary during busy periods, bank holidays, or seasonal demand. Once your order has been dispatched, you'll receive tracking information where available so you can follow your parcel's journey.

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Delivery charges depend on your order value, parcel size, delivery destination and the shipping method selected at checkout. The exact delivery cost is calculated automatically before payment, so you'll always know the total cost before completing your purchase.

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Yes. Once your order has been dispatched, we'll send you an email containing your tracking information if your chosen delivery service includes tracking. This allows you to monitor your parcel and receive updates from the courier until delivery.

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Yes, we offer international delivery to many countries. Available destinations, delivery options and shipping costs are calculated during checkout. Delivery times vary depending on the destination country and customs processing where applicable.

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If your parcel arrives damaged, please contact our customer support team as soon as possible. Including photographs of the damaged packaging and affected products will help us investigate the issue quickly and arrange an appropriate solution where necessary.

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Return & Refunds

Fabric Information

GSM stands for Grams per Square Metre and measures the weight of a fabric. Lower GSM fabrics are generally lighter and more breathable, while higher GSM fabrics are thicker and often more durable. The GSM listed on each product page helps you choose the right fabric for your sewing project.

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Fabric width refers to the distance from one selvage edge to the other. Most fabrics on our website include the width in the product description, helping you calculate how much fabric you'll need for your project. Always consider both the width and length when planning your purchase

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Yes. Most fabrics at Pound A Metre are sold by the metre, making it easy to order exactly the quantity you require. Product pages clearly state the unit of sale and any available purchasing options, including bundles or special offers where applicable.

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For many sewing projects, prewashing fabric is recommended. Washing fabric before cutting can remove any finishing treatments and allows natural shrinkage to occur before construction. This is especially important for garments, children's clothing and quilts that will be washed regularly after completion.

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Some natural fibres, including cotton and linen, may experience slight shrinkage after their first wash. Following the care instructions provided for the fabric can help minimise shrinkage and maintain the appearance of your finished project. Prewashing is often recommended where appropriate.

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Sewing & Quilting

100% quilting cotton is one of the most popular choices for quilting thanks to its durability, stability and ease of sewing. Its tight weave helps create neat seams and accurate patchwork, making it suitable for beginners and experienced quilters alike.

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Cotton fabrics are widely recommended for beginners because they are stable, easy to cut and simple to sew. They hold their shape well, making them ideal for practising sewing techniques, creating accessories, home décor projects and learning garment construction.

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Wadding & Interfacing

Product Care

Trade & Wholesale

Account & Website

Why sew with us

  • High-quality fabrics
  • Fast UK delivery
  • Thousands of happy customers
  • Excellent customer service
  • Secure checkout

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